Inbound alert traffic through the Open Integration Manager. OIM maps a raw payload from any monitoring tool to BigPanda's tag model with parsing rules defined at the integration level — no custom code. See Open Integration Manager.Typical first-integration flow:
1.
Create the integration in BigPanda to get an app key.
2.
Copy a working example from Tool Reference Payloads for your source, or shape your own payload.
3.
Test parsing with Preprocessing & Normalization before going live.
4.
Point production traffic at Send Alerts.
5.
When something looks wrong downstream, retrieve recent payloads with Payload Retrieval to see exactly what BigPanda received before enrichment.